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What Governs Your Account on p22

These are the rules that apply when you use p22 — your account, your data, your payment activity through Touch 'n Go eWallet, Boost, or GrabPay, and how we handle all of it.

Account TermsData & PrivacyPayment ConditionsAccess by Local LawUser Rights
p22 What Governs Your Account on p22
ACCOUNT INTEGRITY

How We Protect Your Data and Account

Security on p22 runs across every layer of your account — from how you log in to how your GrabPay or DuitNow transaction records are stored. We apply verification steps at account creation and at withdrawal, so your wallet remains tied to the identity that opened the account. No third party receives your payment data without your explicit action.

Data Retention We keep your account and transaction records for as long as compliance obligations require. Once that period expires, data is deleted or anonymised — you can ask us to confirm the retention period for your account.
Cookie Handling Cookies on p22 are used to keep your session active and remember your preferred wallet at checkout. You can manage or clear them through your browser settings at any time without losing your account.
Account Security Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact live chat immediately — we can freeze account activity while we investigate.
Data Change Requests To update your registered details, correct an error, or request a copy of the data we hold on you, submit a request via email or live chat with your account reference and we will action it promptly.
LEGAL CONTACT

How to Reach Us on Legal Matters

If a term is unclear, or you want to exercise a right under our data or account policy, reach out directly. Our support team handles legal queries through the channels below — no matter whether your question involves account access, transaction records, or data removal. Players in Petaling Jaya can contact us through any of these paths and expect a response within the same session where possible.

Live Chat Raise a legal or policy question directly through live chat on p22. Available for account-linked queries; have your account reference ready when you start the session.
Email Support For formal data requests, account closure queries, or written records of a dispute, email us. We will acknowledge your request and provide a reference number for follow-up.
Account Help Centre Your account settings page holds your data preferences, linked wallet details for Touch 'n Go eWallet or Boost, and communication options. Start there for self-service policy actions.

Common Questions About p22 Legal Terms

These are the questions we get most often about account rights, data handling, and legal access. If yours is not here, live chat is the quickest route to a direct answer.

These terms apply to anyone who opens an account on p22. Access depends on local law — use is permitted only in regions where online gaming is lawfully allowed under applicable Malaysian regulations.

Yes. Submit a data access request by email or live chat with your account reference. We will confirm what records we hold and provide them in a readable format within a reasonable timeframe.

After closure, we retain records for the period required by our compliance obligations. Once that period passes, your data is deleted or anonymised. Contact us to confirm the exact timeline for your account.

Wallet details linked for deposits via Touch 'n Go eWallet or Boost are stored against your verified account only. They are not shared with third parties. You can update or remove a linked wallet through account settings.

Contact live chat straight away. We can place a temporary hold on your account while we review access logs. Your OTP-linked login means any unauthorised session leaves a traceable record we can investigate.

We notify you through the contact method registered on your account. Changes take effect on the date stated in the notice. If you continue using p22 after that date, the updated terms apply to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.