Reference

What You Agree To When You Use p22

These terms set out the rules that apply to your p22 account — from how you fund it using Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are processed and what conduct is expected.

Account eligibility conditionsPayment & withdrawal rulesTouch 'n Go eWallet, Boost, GrabPay acceptedAccount security obligationsApplicable where local law permits

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HOW WE HANDLE THIS

Account Security and Data Practices

We keep your account data and payment records secure under encryption at every step — from the moment you link your Touch 'n Go eWallet or Boost to the point your withdrawal is confirmed. Here is how we handle the specifics you should know about.

Data Retention

We retain your account data for as long as your account remains active and for a period after closure as required by applicable policy. You may request a summary of what we hold by contacting support.

Cookie Use

Cookies on p22 track your session state and wallet preferences — not personal payment credentials. You can adjust cookie settings in your browser, though some account functions depend on session cookies to work correctly.

Account Security

Your account password and OTP are yours alone. We will never ask for them through chat or email. If you suspect unauthorised access, lock your account immediately from the security tab and contact us.

Requesting Changes

To update registered details — including the e-wallet linked for GrabPay or DuitNow withdrawals — submit a request through live chat with your account verification documents ready for review.

TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you have a question about how these terms apply to your account specifically, our support team can walk you through it. Contact us through any of the channels below — we respond to terms-related queries through the same paths as general account help.

How These Terms Apply to Your Account

p22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on p22, you confirm that you have read and accepted these terms in full. They apply every time you log in, make a deposit, request a withdrawal, or interact with any part of the platform — including the lobby, your account wallet,

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and our support channels. Deposits made through Touch 'n Go eWallet, Boost, or GrabPay are subject to these terms as soon as the funds are credited to your account. Withdrawals follow the same rules: we verify your account details before any amount is released, and any
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mismatch between your registered name and your e-wallet name will pause the process until resolved. We may update these terms when required by operational or legal changes. When that happens, we will notify you via the email address registered to your account. Continuing to use the
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platform after a notification counts as acceptance of the revised terms. Players in Shah Alam and across Malaysia should confirm that access is permitted under their local laws before proceeding. These terms are governed by the jurisdiction applicable to your region, and access is available only
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where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account eligibility, payment rules, data rights, and what happens when things need to change.

These terms apply to anyone who creates or uses a p22 account. Access is available where local law permits — confirm your eligibility before registering or funding your account.

Deposits via Touch 'n Go eWallet, Boost, and GrabPay are all accepted and covered by these terms. The e-wallet name on your account must match your registered account name for withdrawals to clear.

We will email you at your registered address before changes take effect. Continued use of your account after that notification counts as your acceptance of the updated terms.

Contact our support team through live chat or email with your account details. We will provide a summary of the data we hold, in line with applicable data-handling obligations.

A name mismatch between your account and your GrabPay, Boost, or Touch 'n Go eWallet is the most common cause. Our team will contact you to resolve it before the amount is released.

Raise it through live chat first for a quick resolution. If a written record is needed, email support with your account number and the specific clause or transaction you are querying.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use p22

Account Security and Data Practices

Data Retention

Cookie Use

Account Security

Requesting Changes

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use any e-wallet to fund my account under these terms?

03 What happens if the terms change after I have already registered?

04 How do I request a copy of my account data?

05 What can cause my withdrawal to be paused under these terms?

06 How do I flag a dispute about how these terms were applied to my account?

Terms & Conditions

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