Reference

How p22 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet or Boost, or contact our support team.

Data collected at account openingLocal payment context: Touch 'n Go eWallet, Boost, GrabPayYour right to access or remove your dataCookies and device tracking explainedContact path for privacy requests
p22 How p22 Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Privacy

Privacy requests — whether you want to see your data, correct an entry, or ask us to remove your account details — go through the same channels we use for account support. Send your request with your registered email address so we can match it to your account record and respond without delay.

Team online

Live Chat

Open the chat icon from any page on p22. State that your query is a privacy request and include your registered email address so we can locate your account.

Email Support

Send your privacy request to our support address listed in your account dashboard. Include your full name and the email tied to your p22 account for faster verification.

Account Settings

Some data corrections — like updating your contact number or linked wallet — can be done directly inside your account settings without contacting support at all.

DATA HANDLING PRACTICE

Security, Cookies, Retention and Your Rights

We apply consistent data-handling practices across every part of the account flow — from the moment you register to the point you request a withdrawal via GrabPay or Maybank2u. Here is how each area works in practice.

Account Security Your account is protected by SSL encryption and OTP verification at login. We do not store full payment credentials — only the tokenised reference your eWallet provider returns after a transaction is confirmed.
Cookies and Device Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform performs on mobile. You can adjust cookie preferences in your browser settings at any time without losing account access.
Data Retention Account data is kept for as long as your account remains active or as required under applicable law. When you close your account, we retain only the minimum records needed to meet legal obligations, then delete the rest.
Requesting Changes To correct, export or delete your data, contact us via live chat or email with your registered account details. We aim to acknowledge your request and confirm next steps within a reasonable timeframe.

Questions About Your Data and This Policy

Below are the questions we hear most often about how p22 handles personal data. If your question is not answered here, reach us through live chat with your account email ready.

We collect your name, email address, phone number and the payment method you register — such as Touch 'n Go eWallet or Boost. We also log transactional records tied to your account activity.

We share data only with payment processors required to complete your transactions — for example, the networks behind DuitNow or FPX transfers. We do not sell your data to advertisers or data brokers.

Contact us via live chat or email using your registered account address. Confirm your identity and we will provide details of the data we hold, subject to applicable local law.

Yes. Submit a deletion request through live chat or email. We will remove your personal data where permitted by law, retaining only the minimum records required for legal or regulatory compliance.

We do not store full wallet credentials. After a transaction completes, only a tokenised reference is kept. SSL encryption covers all data in transit between your device and our platform.

Yes. The same policy covers all access — mobile browser, any app interface, or desktop. Cookies and session data work the same way regardless of which device you use to reach p22.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.